Help & FAQs

We are suppliers of top quality kitchen fittings, utensils, accessories and handles. We work with such reputed suppliers as Carlisle Brass, Hettich, Hafele, Finesse Fittings, DKB. Click here for more information.

No! Please call us on 01252 786512 if you would like to place the order over the phone. We will immediately destroy any evidence of your credit card information using our trusty paper shredder.

You can pay securely by Paypal, Visa, Delta/Connect, Visa Electron, Maestro, Solo or MasterCard. We don’t accept American Express.

Your order is accepted once your goods have been despatched. You will receive an email informing you of this and you will also receive an email from our carrier company which will enable you to track your order yourself.

All the prices on the site include VAT and the total cost shown on your invoice will include delivery, costs of which will vary depending on the cost of your order and where it needs to be sent.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card raises any alerts due to discrepancies with your payment then we will notify you by email.

All online purchases are completed in a safe environment that uses the latest security technology to protect all customers. We have 3D Secure incorporated into our checkout system, which adds another layer of security to your transaction.

Sensitive information such as your credit card details, name and contact details are encrypted to ensure your orders remain private and protected over the Internet.

We are dedicated to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to process your order and to provide you with the best service possible. We will not contact you with emails unless you have given us your prior consent and we will always provide you with the option to opt out of future email newsletters.

To qualify for free delivery you must spend over £95 and the order must be for the UK Mainland. Click here to see our Shipping and Delivery Guidelines

Yes, we delivery globally. Click here here to view our international shipping rates.

Once an order is placed you will receive an email confirming your order and the delivery details. This email is not acceptance of your order – this only happens once your order is despatched.

We may need to refuse an order, which may result from one of the following reasons:

• The product ordered being unavailable from stock
• We cannot obtain payment authorisation from your card issuer
• Errors within the product information including price or promotion

If the item is in stock and we have received the order before 2pm, we will endeavour to despatch it on the same day. If the item is out of stock, we will contact our suppliers and despatch the item as soon as we receive it, which will be within the delivery time stated for the product on the site. Once you order has been despatched you can track it through our courier., UPS.

We will authorise the payment for the goods the Customer has ordered when the goods are despatched to the delivery address on the order.  There are sometimes exceptions to this rule.  If an order is processed offline then the payment will be processed immediately.  If the payment does not pass all of of our bank’s fraud rules, for example, if only some of the address matches the card billing address, then this payment will be processed immediately. 

If the original card payment is declined then any subsequent payment for the same order will be processed immediately.  Any payments not received before the goods are despatched and received by the Customer will be requested from the Customer.  Payment must be received by the Company or the goods must be returned to us in accordance with a reasonable returns procedure at the Customer’s expense and in good condition.  The Customer must carry out this procedure within 30 days of the date on which the order is cancelled or we may arrange for collection of the goods at the Customer’s expense.

Of course! Simply call us on 01252 786512 to amend an order

The order will be delivered by a third party carrier.  Smaller orders may be despatched via First Class Royal Mail, which will reduce your delivery costs in some instances. Carrier deliveries must be signed for. If you miss a delivery, it can be re-arranged and this must be done between customer and carrier.

Delivery times vary depending on the item ordered. Stocked items are usually despatched on the same day if orders are received before 2pm. Otherwise they will be despatched the following day to arrive on the next working day. Out of stock items are usually shipped to our customers in 3-5 working days.  Some products may take a little longer and delivery times on Special Order products will be quoted on placement of order.  Approximate delivery times are shown on every product page.  Click here for complete information on Shipping and Delivery Guides.

We hope you are happy with the products you receive from us, but, if for any reason, you wish to return them, please follow these instructions:

Unsuitable or unwanted goods will be accepted for return within a period of 30 days from receipt of your order (excluding Special Orders - see paragraph 3 Special Orders).

Goods should be returned using a safe and tracked method of transit.  We will not be responsible for returns which are lost or damaged in transit.  The cost of the return is the responsibility of the Customer.

Goods must be returned in their original packaging with all parts, fixings, fitting instructions included.  Please do not write on or tape over original bags or boxes - these should be packed into an outer box or appropriate padded envelope to ensure they are not damaged in transit.

Goods should be carefully and securely packed in the correct size packaging with individual products in protective material to avoid movement during transit which could damage products made from glass, metal, porcelain etc.  Please do not package individual parts together which may cause friction and damage during transit.

We reserve the right to charge a restocking fee should goods be returned in a condition that either renders them unsellable or marked.  You will be sent a damages report should this be the case, detailing this information.

Please include a copy of your original order or put a note in  the package with your order reference for us to identify your order easily and avoid any unnecessary delays.  if you wish, please give us a reason for your return as this will provide us with valuable feedback for improving our products in the future.

To help us solve the issue, please email us with as much of the following information as possible. If you can, please cut and paste or screen grab any error message that appears and include it in your email.

• Your Operating System (e.g. Windows XP, Mac OS 9.0)
• Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1)
• What URL you are trying to access
• What time the problem occurred
• What the problem is